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Return & Exchange Policy

  • All returning merchandise must have a returned merchandise authorization (RMA). Any items returned withour prior authorization will not be refunded or exchanged.

  • A 40% restocking fee applies to all returned SwingCase merchandise, unless an item other than the ordered item arrives as a result of an error made by Diversified Products, or the shipping warehouse.

  • A return shipping label will be provided along with the required RMA documents for your convenience.

  • To arrange a return or exchange, call us toll-free 1-866-314-5427 to receive an RMA number. We will provide a returning merchandise document that is to be inserted into the returning carton, as well as another that is to be taped to the outside of the carton.

  • Damaged or used products cannot be returned for a refund or exchange.

  • Returned merchandise sent back for a refund must be in as-new, resellable condition.

  • All returned merchandise must be returned within 30 days from date of original invoice.

  • Merchandise returned without an RMA number or parcels shipped collect will be refused.

  • Return policy applies to retail online and/or telephone orders.

  • The original method of payment used to place the order will be credited the purchase price, minus the 40% restocking fee. Please allow up to 7 business days for your bank to process the credit and for it to show up on your credit card statement, or to your PayPal account.


Toll Free: 1-866-314-5427

A knowledgeable sales person, ready to help you, is available; 7 AM to 8 PM Mon-Fri and 10 AM to 4 PM Sat & Holidays, Mountain Standard Time

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