Return & Exchange Policy
- All returning merchandise must have a returned merchandise authorization (RMA). Any items returned withour prior authorization will not be refunded or exchanged.
- A 40% restocking fee applies to all returned SwingCase merchandise, unless an item other than the ordered item arrives as a result of an error made by Diversified Products, or the shipping warehouse.
- A return shipping label will be provided along with the required RMA documents for your convenience.
- To arrange a return or exchange, call us toll-free 1-866-314-5427 to receive an RMA number. We will provide a returning merchandise document that is to be inserted into the returning carton, as well as another that is to be taped to the outside of the carton.
- Damaged or used products cannot be returned for a refund or exchange.
- Returned merchandise sent back for a refund must be in as-new, resellable condition.
- All returned merchandise must be returned within 30 days from date of original invoice.
- Merchandise returned without an RMA number or parcels shipped collect will be refused.
- Return policy applies to retail online and/or telephone orders.
- The original method of payment used to place the order will be credited the purchase price, minus the 40% restocking fee. Please allow up to 7 business days for your bank to process the credit and for it to show up on your credit card statement, or to your PayPal account.
Toll Free: 1-866-314-5427
A knowledgeable sales person, ready to help you,
is available; 7 AM to 8 PM Mon-Fri and 10 AM to 4 PM Sat & Holidays, Mountain Standard Time